TERMS AND CONDITIONS
When you visit our Website and use our services, you trust us with your personal information. We take your privacy very seriously.
Please read these terms and conditions carefully.
Revision Policy
We proficiently provide our Clients with revisions depending upon the chosen package.
Turnaround Time
Site Solace has a turnaround time of 48–72 hours for most of the project services. Note that this is not the complete time frame for a project. It is only the turnaround time for a single iteration of the development stage.
Refund Policy
Please note that any deposited fund for any project shall not be subjected to refund after the delivery if the initial concept and theme are approved.
All refund requests will be fulfilled as per the following arrangement:
-If the request for a refund is made before the project commencement, then the eligible percentage of refund is 75%.
-A refund of 50% is offered if the initial concept of the project is approved, but tangible work still needs to be done. However, once you agree with the requested changes in the first draft (mockup), the refund percentage decreases as the work advances.
-A refund of 25% is eligible if the initial concept for the project is approved and significant work has been performed on the particular task. The percentage of the refund diminished as the considerable work on the task advanced.
-No refund requests will be entertained after the final files have been delivered.
-We believe in maintaining a good relationship with our clients. Hence, we opt for making a professional link in good faith. However, if the Client has been in contact with another organization for the same task, then in such case, we reserve the right to cancel the refund request. (Applicable for all services)
Process For Refund Requests
Clients wanting a refund should submit a written request to our dedicated customer support team through info@sitesolace.com
The Client wanting a refund must get in contact with our support team. The following information is required for further initiation of the refund request.
Client's Complete Name.
Contact Details.
Project Specification.
The reason behind the refund.
-We strive to work for customer satisfaction; however, in case of cancellation and refund reclamation, we appreciate the Client providing a valid reason describing the needs that aren't met and the overall performance input, as we require the customer feedback as it is only fair that the customer gets involved and provides feedback in order to get the desired results.
Please note that Site Solace holds all the rights to reject or cancel any project whenever deemed necessary. After the refund, the Client has no right to use the domain for any purpose. It will be the sole property of Site Solace as all the rights are transferred to the Company; the Client agrees that they will have no right (direct or indirect) to use any response or other content, work product, or media, nor will they have any ownership interest.
-Site Solace would share Copyright Acquisition information for the refunded projects with Government Copyright Agencies, which would limit future re-use of the Website in its original style. If you have any questions or complaints about our refund policy, please get in touch with us at info@sitesolace.com
-We are not responsible for any damage, issues or delays caused by contacts as a means of communication not provided by us. We are only responsible for the information provided through our official domains.
Delivery Policy
The complete delivery will be sent on the stated date of the order confirmation with the confirmation email, whereas the turnaround time will be according to the package; the minimum time required for the delivery of the order is two working days. Complete ownership rights, e.g., in terms of a website, are only given if all the dues are cleared. In case of an emergency, get in touch with our support team.
Late Payment Policy
If the client fails to make payment by the specified due date on the invoice, a late payment fine of 15% of the applicable remaining amount will be imposed. This late payment fine will accumulate Biweekly from the due date until the remaining balance is settled in full. Site Solace retains the right to suspend services or pursue legal action to recover overdue payments if necessary. By engaging our services, the client agrees to these terms regarding late payments.
Payment & Final Deliverables
- High-resolution logo files, vector files, and source files
- Fully developed and functional websites, including access credentials
- Completed branding and design assets
- Any additional services agreed upon in the project scope
By engaging SiteSolace's services, the client acknowledges and agrees to these terms.
Website Rights
All finalized projects delivered by Site Solace are completed based on the Client's written request for finalization. Upon finalization, the Client obtains all credentials and owns 100% of all rights to the Website.
However, the Client shall not own any materials, media, or other content developed during any revision process preceding the Final Product.
Artwork Rights
This policy outlines the ownership rights associated with artwork designs created by Site Solace for its clients. Site Solace (“the Company”) acknowledges the importance of clarifying ownership to foster transparency and establish a clear understanding between the Company and its clients.
Ownership Rights
Initial Ownership by Site Solace
Upon the creation and completion of an artwork project, Site Solace retains the initial ownership rights to the design. This includes all intellectual property rights, copyrights, and any other proprietary rights associated with the artwork.
Client Transferable Rights
Clients have the option to obtain ownership rights of the artwork upon completion of the project by explicitly requesting a transfer of ownership. The transfer of ownership will be granted upon full payment of all fees associated with the artwork project.
Conditions for Transfer
The transfer of ownership is contingent upon the client’s compliance with all payment obligations related to the artwork project. Once payment is received in full, Site Solace will transfer the ownership rights, and the client will become the sole owner of the artwork.
Usage Rights
Site Solace Portfolio
Site Solace reserves the right to showcase the artwork in its portfolio and promotional materials as part of its work portfolio, unless otherwise agreed upon in writing with the client.
Client’s Usage
Until the transfer of ownership, clients have the right to use the artwork solely for the purposes agreed upon in the project scope. Clients may not modify, reproduce, or distribute the artwork without written consent from Site Solace.
Modification of Ownership Policy
Site Solace reserves the right to modify this ownership policy with or without notice. Clients will be bound by the ownership policy in effect at the time of engagement.
By engaging in an artwork project with Site Solace, clients acknowledge their understanding and acceptance of this Artwork Ownership Policy.
Liability and Indemnification
In the event that the client fails to register the logo for copyright or ownership rights, the client assumes all liabilities and responsibilities associated with the use of the logo. The client agrees to indemnify and hold harmless our company from any claims, damages, or legal actions that may arise due to the unregistered status of the logo.
Client Acknowledgment
By accepting the logo design, the client acknowledges and agrees to these terms and conditions, including their responsibility for copyright registration and any associated liabilities.
Content Creation
Site Solace will incorporate the product pictures or content exclusively provided by the Client. In case of purchasing the images online, it will be done per the Client's approval.
The content/text on the Website will be written per the Client's preference.
N.D.A. & Reputation Management Policy
Site Solace does not disclose customer project information or contact information with anyone. Personal and project information about the Client is kept strictly confidential at all times.
After the project is successfully finished, both parties, Site Solace and The Client, undertake not to intentionally defame or otherwise disparage the other in matters arising after the project's completion.
After the project is successfully finished, all parties agree to stop making any defamatory remarks to anyone about the Client (and, in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors, or business partners) in the future, both directly and indirectly. Site Solace will also take reasonable measures to ensure that its officers and directors refrain from doing so.
Record Maintenance
We at Site Solace keep a track record of all finalized product delivery and communication to streamline the process of keeping track and information.
Customer Support
Our supports team is readily available from Monday through Friday during our regular business hours to assist you fully. In the chance of an emergency, queries after business hours need to be emailed to our official email address, info@sitesolace.com and will be picked up the next working day promptly.
Technical Support Policy
Site Solace primarily focuses on providing Digital and Website Development Services. Our packages can include technical aspects to help the Client with their websites. Our team will make sure to give the essential information regarding those services and the settings required to make those services work. Site Solace will not be responsible for providing detailed training on the below-mentioned services on the customer's end. Such services are:
Website Deployment
Site Solace will deploy the Website for the customer.
We provide a Hosting Server
The hosting service provided by Site Solace is free and delivered to the Client as an added feature without any cost. It is acquired from a third-party service provider.
If the Website is hosted on a third-party web server purchased by the Client, Site Solace is in no way responsible for any server or hosting-related issues.
Service Level Agreement (S.L.A.)
There is no Service Level Agreement (S.L.A.) between the Client and Site Solace in terms of technical assistance or service outages unless purchased separately as an ongoing maintenance service.
Website Content Management System (C.M.S.)
Site Solace provides a manual to the Client to use the Website C.M.S. effectively. However, we will not be responsible for training the Client in the said Website C.M.S.
Email Setup
Site Solace will provide complete assistance in providing the Client with the necessary settings and information to install the email on their end.
Site Solace will not be responsible for installing said emails on the Client's end.
At Site Solace, all our emails are on open servers and are accessible by all service providers. Hence, we are not responsible for providing technical support or assistance in troubleshooting errors in email usage.
We will not be deemed responsible if the Client fails to execute, install or learn the usage of the aforementioned services on their end.
Acceptance Of These Terms
You acknowledge that you have read and agree to all these terms and conditions. By using the Website or its Services, you agree to be bound by this Agreement. If you do not agree to abide by these terms and conditions, you are not authorized to use or access the Website and its Services.
Contact Us
If you would like to contact us to understand more about our terms and conditions or wish to contact us concerning any matter relating to it, you may send an email to info@sitesolace.com